Informativa sulle spedizioni
SHIPPING POLICY
Last updated: September 19, 2026
Chabichi ships handcrafted products to eligible destinations in the United States, the United Kingdom, and Europe. Available shipping options, delivery estimates, and any applicable charges are displayed at checkout before payment.
FREE STANDARD SHIPPING
We offer free standard shipping to eligible addresses in the United States, the United Kingdom, and the European countries supported at checkout.
Remote areas, oversized delivery requirements, or destinations outside our standard delivery network may require an additional charge. If an additional charge is necessary, we will contact you before shipping and will not proceed without your approval.
ORDER PROCESSING
In-stock products are normally prepared for shipment within 3–7 business days after payment is confirmed.
Handmade, made-to-order, or customized products may require 2–4 weeks of production before shipping. When a different production time applies, it is stated on the product page or communicated before the order is fulfilled.
Business days exclude weekends and public holidays. Orders may require additional processing time during busy periods.
ESTIMATED DELIVERY TIMES
Estimated delivery times after dispatch are:
• United States: 7–15 business days
• United Kingdom: 5–12 business days
• European Union: 5–12 business days
• Other supported European destinations: 7–15 business days
These estimates are not guaranteed. Customs processing, severe weather, carrier delays, remote delivery locations, and other circumstances outside our control may affect delivery times.
TRACKING
When tracking is available, you will receive a shipping confirmation email with the carrier and tracking information. Tracking updates may take up to 48 hours to appear after dispatch.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately at chaabisouk@gmail.com if you need to correct an address.
We cannot guarantee that an address can be changed after an order has entered production or been dispatched. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.
CUSTOMS, DUTIES, AND TAXES
Duties and taxes are displayed and handled according to the customer’s destination and the information shown at checkout.
For destinations where duties and taxes are included at checkout, no additional amount should normally be due on delivery. For other destinations, the customer may be responsible for import duties, taxes, brokerage fees, or customs charges imposed by local authorities.
Chabichi is not responsible for delays caused by customs inspections or local import procedures.
LARGE AND FRAGILE ITEMS
Mirrors and other fragile products are packaged carefully for transport. Larger items may require assistance during delivery and professional installation.
Inspect the parcel and product promptly after delivery. Keep all packaging materials until you have confirmed that the item arrived in good condition.
DAMAGED, LOST, OR MISSING ORDERS
If your order arrives damaged, contact us at chaabisouk@gmail.com within 48 hours of delivery. Include your order number and clear photographs of:
• The product
• The internal and external packaging
• The shipping label
• Any visible damage
If tracking shows an order as delivered but you cannot locate it, first check with household members, neighbors, the carrier, and any safe delivery location. Then contact us so we can assist with the carrier investigation.
Do not discard damaged items or packaging until the claim has been reviewed.
ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after production or fulfillment has started.
Custom-made, personalized, and made-to-order products might not be cancellable after production begins.
CONTACT
Email: chaabisouk@gmail.com
Phone: +212 6 26 50 47 08
Business address: 5830 E 2nd St, Casper, WY 82609, United States