Frequently Asked Questions

Frequently asked questions

Where do you ship?

Chabichi ships handcrafted products to eligible destinations across our 16 supported countries. Available shipping options and delivery estimates are displayed at checkout before payment.

Is shipping free?

Free standard shipping is available to eligible addresses across our 16 supported countries. Remote areas, oversized delivery requirements or destinations outside our standard delivery network may require an additional charge. If one applies, we contact you before shipping and do not proceed without your approval.

How long does delivery take?

In-stock products are normally prepared within 1–3 business days after payment is confirmed, then dispatched from our Marrakech workshop. After dispatch, estimated transit is 3–7 business days to the United States and United Kingdom, 12–16 business days to France, Germany and other supported European destinations, 12–18 business days to Luxembourg and Mexico, and 12–16 business days to Switzerland. Destination availability and charges are confirmed at checkout or in your quote. Custom production time is agreed individually before confirming the order, taking your requested deadline into account. Preparation time is additional to transit time. Business days exclude weekends and public holidays.

Will I receive tracking information?

When tracking is available, you receive a shipping confirmation email with the carrier and tracking details. Tracking updates may take up to 48 hours to appear after dispatch.

Who pays customs, duties and taxes?

Duties and taxes are handled according to your destination and the information shown at checkout. Where they are not included at checkout, you may be responsible for import duties, taxes or customs charges imposed by local authorities.

What is your return policy?

You can request a return within 30 days after receiving your order. Items must be unused, undamaged and in their original packaging, with proof of purchase. Contact us at chaabisouk@gmail.com before sending anything back so we can provide return instructions. Customers in the European Union also have a 14-day right to cancel an eligible purchase.

What if my mirror arrives damaged?

Inspect your order as soon as it arrives. If an item is damaged, defective or incorrect, contact us within 48 hours of delivery with your order number and clear photographs of the product, packaging and shipping label. We will arrange a replacement, repair or refund where appropriate. Keep all packaging until the claim has been reviewed.